Warranty on the work
The M-STONE warranty on tile installation, stone cladding and products: what it includes, how it is issued and what to do if a problem arises.
We are responsible for the quality of installation and of manufactured products. This page describes what the warranty includes, how it is issued and what to do if a problem arises.
Warranty term
The warranty period on the work carried out is 1 year.
What the warranty includes
The warranty covers defects and faults that arise during installation.
What the warranty does not cover
The warranty does not cover mechanical damage, improper use, defects of a base that was not made by M-STONE, natural disasters and the like.
How the warranty is issued
The warranty is formalised by a contract and an acceptance certificate.
What to do if a problem arises
Call or write in a messenger: describe the situation, give the address of the project and send photos. The manager will clarify the details and arrange an inspection. Phones: +38 068 100 27 96, +38 050 914 18 99; email: [email protected]; WhatsApp and Viber at the same numbers. Opening hours: open 24 hours.
How to keep the result
Proper care extends the life of the covering. Recommendations on cleaning and protection are in the blog: look for the article on caring for large-format tile and natural stone.
About M-STONE
This material was prepared by the M-STONE team: 20 years of brand history, installation of large-format tile and natural stone in Kyiv and across Ukraine. The company is led by Oleg Dolynskyi. The recommendations describe the typical order of work; a specialist refines the solution for your project after a consultation.
Contact us
We will price your project
Send the dimensions and slab format: we will calculate the material and installation and suggest the timing.